Send confirmation email for preorders
Stoq now enables merchants to automatically send preorder confirmation emails after a customer purchases a preorder product. These emails confirm the transaction details and provide essential information such as payment and shipping data, enhancing customer communication and satisfaction.
Go to 'Preorders' from the left menu in your Stoq dashboard.
Select 'Email' and toggle 'Send preorder confirmation email' to 'On'.
To edit the email notifications, follow these instructions:
Go to 'Preorders' from the left menu bar of the app, click 'Email' and then select 'Customize email'.
You will have options to modify several elements of the email. Find a list of elements available below.
As you make changes, you can preview it on the right of the screen to see how your email will appear to customers in real time.
Save your changes once done to update the template.
The preorder confirmation email supports multi-language feature. To make changes, click on 'Languages' on the page.
Note: Currently, the test email feature is not available for preorder emails. To review the preorder confirmation, please place a test preorder order.
How to enable it
Go to 'Preorders' from the left menu in your Stoq dashboard.
Select 'Email' and toggle 'Send preorder confirmation email' to 'On'.
How to customize email template
To edit the email notifications, follow these instructions:
Go to 'Preorders' from the left menu bar of the app, click 'Email' and then select 'Customize email'.
You will have options to modify several elements of the email. Find a list of elements available below.
| Field | Description |
|---|---|
| From address | The email address that customers will see as the sender. |
| From name | The name that appears as the sender. |
| Subject | The subject line of the email. |
| Heading | The main headline within the email. |
| Description | The body text or message to your customers. |
| Footer | The bottom part of the email, containing the button to cancel orders. |
| Button appearance | The look of the 'View order' button. |
| Background | The color and text of the email's background. |
As you make changes, you can preview it on the right of the screen to see how your email will appear to customers in real time.
Save your changes once done to update the template.
The preorder confirmation email supports multi-language feature. To make changes, click on 'Languages' on the page.
Note: Currently, the test email feature is not available for preorder emails. To review the preorder confirmation, please place a test preorder order.
Updated on: 20/08/2024
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