Charges for SMS back in stock alerts
To send SMS back in stock alerts to your customers, Stoq may charge additional fees to process and send the text message to your customers. SMS notifications are charged on a per segment basis - that is, a fee applies to every 160 characters in the message. For example - if your SMS is 350 characters long, it is considered to be 3 segments long (350/160 = 2.18).
If your store sends 100 SMS notifications, each 1 segment long, in a particular month to customers in USA/CA, you will be charged $2 ($0.02 X 100) in addition to the $25 subscription charge. If no SMS’s are sent in a particular month, you will not be charged any additional fees.
SMS charges vary depending on the country your customers are located in.
Note that if you use emojis or special accented characters in your SMS templates, you will incur twice the costs as the formatting required reduces the number of characters available per segment.
Note that the following list of countries are not supported at this time due to operational complexities: Kenya, Russia, Singapore
If your store sends 100 SMS notifications, each 1 segment long, in a particular month to customers in USA/CA, you will be charged $2 ($0.02 X 100) in addition to the $25 subscription charge. If no SMS’s are sent in a particular month, you will not be charged any additional fees.
SMS charges vary depending on the country your customers are located in.
| Country Code | Country Name | Price per segment |
|---|---|---|
| 1 | United States & Canada | $0.02 |
| 352 | Luxembourg | $0.1 |
| 234 | Nigeria | $0.1 |
| 46 | Sweden | $0.15 |
| 55 | Brazil | $0.15 |
| 61 | Australia | $0.15 |
| 44 | United Kingdom | $0.20 |
| 41 | Switzerland | $0.2 |
| 43 | Austria | $0.25 |
| 39 | Italy | $0.25 |
| 49 | Germany | $0.25 |
| 31 | Netherlands | $0.25 |
| 36 | Hungary | $0.3 |
| 1787 | Puerto Rico | $0.3 |
| 971 | United Arab Emirates | $0.3 |
| 54 | Argentina | $0.3 |
| 47 | Norway | $0.3 |
| 32 | Belgium | $0.3 |
| 52 | Mexico | $0.3 |
| 91 | India | $0.35 |
| 45 | Denmark | $0.3 |
| 64 | New Zealand | $0.3 |
| 57 | Colombia | $0.3 |
| 353 | Ireland | $0.3 |
| 351 | Portugal | $0.3 |
| 33 | France | $0.3 |
| 48 | Poland | $0.3 |
| 34 | Spain | $0.3 |
| 81 | Japan | $0.3 |
| 380 | Ukraine | $0.35 |
| 965 | Kuwait | $0.4 |
| 27 | South Africa | $0.40 |
| 92 | Pakistan | $0.45 |
| 20 | Egypt | $0.50 |
| 972 | Israel | $0.50 |
| 62 | Indonesia | $1.10 |
| - | Rest of world | $0.3 |
Note that if you use emojis or special accented characters in your SMS templates, you will incur twice the costs as the formatting required reduces the number of characters available per segment.
Note that the following list of countries are not supported at this time due to operational complexities: Kenya, Russia, Singapore
Updated on: 19/08/2024
Thank you!