• Charges for SMS back in stock alerts

  To send SMS back in stock alerts to your customers, Stoq may charge additional fees to process and send the text message to your customers. SMS notifications are charged on a per segment basis - that is, a fee applies to every 160 characters in the message. For example - if your SMS is 350 characters long, it is considered to be 3 segments long (350/160 = 2.18). If your store sends 100 SMS notifications, each 1 segment long, in a particular month to customers in USA/CA, you will be charged $2 (Popular

• How much does Stoq cost?

  The preorder limit resets on the first of every month.Stoq has multiple plans, each designed to be as affordable as possible through every stage of your Shopify journey. All plans have a notification limit & preorder limit, and you should select one based on how many notifications you expect to send per month. To see the latest plans and their prices, click 'Plans' in the left menu bar. Stoq - Plans (https://storage.crisp.chat/users/helpdesk/website/f69b1402a211d800/screenshot-2024-06-30-at-Popular

• Charges for preorders

  Your plan on Stoq includes a preorder limit. This is the number of preorders - orders with preorder products - you can sell per month. To see your plan's limit, click 'Plans' in the left menu bar of your Shopify admin under 'Stoq'. How it works If you're on the Free plan, Stoq will stop processing preorders if you sell more than the plan limit. You will be notified when the plan limit is breached and you can choose to upgrade your plan within 24 hours, or wait until the plan limit resetsFew readers

• How do I check my plan usage?

  Stoq lets customers track their monthly plan usage for Email and SMS notifications. Being aware of your plan usage in Stoq ensures you're utilizing your resources optimally. How to check To check your plan usage, there's 2 ways: Head to the 'Homepage' and find the 'Usage plan' tab What it says Review you current plan: At the top of the Plan usage, you can see theFew readers

• Got an email saying "100% alerts used". What do I do next?

  If you received an email notification stating "100% alerts used" or "All alerts used" from Stoq, you're at the right place. The email indicates that you've reached the limit of alert notifications allowed in your current subscription plan. This is a crucial point for your store, as no further notifications will be sent out until you upgrade your plan or the next billing cycle begins. (https://storage.crisp.chat/users/helpdesk/website/f69b1402a211d800/screenshot-2023-11-21-1908011jcb77t.jpFew readers

• Cancel subscription

  Sometimes you might need to cancel your paid subscription to a service, whether it's for budgeting reasons or because your needs have changed. If you're using Stoq and you're on a paid plan but want to cancel it, you can do it easily at any time. Here's a simple guide on how to switch back to a free plan. How to cancel your subscription Head to 'Plans' page from the left menu bar of the App. Select the 'Free' plan. Click 'Subscribe'. (https://storage.crisp.chat/users/helpdeskFew readers